At Crystal Wale, customer satisfaction is our top priority. However, to ensure the authenticity and quality of our products, we follow a strict return policy.

✅ Return Eligibility:

• Returns are accepted within 5 days of delivery.
• The product must be in its original condition, without any damage or signs of use.
• All packaging materials must be returned along with the product, including:
  • Brochure
  • Authenticity card
  • Thank you card
  • Any other included items

❌ Return Rejection Conditions:

If any of the following are found, the return request will be rejected and no refund will be processed:

• Missing items from the package
• Damaged product or packaging
• Signs of use or tampering

💸 Refund Deductions:

• A ₹200 deduction will be made from the refund amount to cover shipping and handling charges.

📧 How to Request a Return:

To initiate a return, please email us at:
📩 customercare@crystalwale.in
Include your order number, reason for return, and photos of the product